Refund policy

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Legal & Returns

Returns, Exchanges & Refunds

Last Updated: 04 April 2026

At InSign Clothing, each product is curated with attention to detail and quality. As many of our products are made-to-order, we follow a carefully structured policy to ensure fairness and transparency for both our customers and our production partners.

Contents

Section 01

Eligibility for Returns

Returns or replacements are accepted strictly under the following circumstances:

  • The product received is damaged at the time of delivery
  • The product is defective or has a manufacturing fault
  • An incorrect item has been delivered
Important: All eligible issues must be reported within 48 hours of delivery. Requests raised after this period will not be entertained under any circumstances.
Section 02

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Products reported after the 48-hour window
  • Products damaged due to misuse, wear and tear, or improper handling
  • Items altered, washed, or used after delivery
  • Products purchased during clearance or final sale (unless damaged or incorrect)
  • Customised or made-to-order products, except in case of defects
Section 03

How to Raise a Return or Exchange Request

To initiate a return or replacement, please contact our support team within 48 hours of delivery with the following:

  • Your order number
  • Clear images or videos showing the issue
  • A brief description of the concern

Requests without sufficient proof or submitted beyond the allowed timeframe may be declined.

Section 04

Pickup & Reverse Logistics

Once your request is approved, we will arrange a reverse pickup where serviceable. If reverse pickup is unavailable in your location, you may be requested to self-ship the product to our designated address.

Returned items must be unused, unwashed, and securely packed with all original tags and packaging intact.
Section 05

Exchange Policy

Exchanges are subject to product availability. In the event the requested replacement is unavailable, we may offer an alternative product or process a refund at our discretion.

Replacement products are dispatched only after the returned item has been received and quality-checked.

Section 06

Refund Policy

Refunds are processed only after the returned product passes inspection and approval.

  • Prepaid orders — refunded to the original payment method
  • COD orders — refunded via bank transfer or store credit, as applicable
Refunds typically reflect within 7–10 business days, depending on your payment provider or bank.
Section 07

Shipping, COD & Additional Charges

Shipping charges, COD fees, and gift-wrapping charges (if any) are non-refundable unless the return is due to an error on our part.

Section 08

Quality Check & Approval

All returned products undergo a mandatory quality inspection. InSign Clothing reserves the right to reject returns that do not meet our policy criteria.

Section 09

Cancellation Policy

Orders once confirmed and moved to processing or production cannot be cancelled. This applies especially to made-to-order or customised items.

Section 10

Policy Abuse

We reserve the right to refuse returns or restrict accounts found misusing the return or refund policy.

Section 11

Final Discretion

All decisions regarding returns, replacements, and refunds are made at the sole discretion of InSign Clothing, in accordance with this policy and applicable laws.

Section 12

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

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